Server Job Description

Job Summary:

Culture Curators (CC) is the general title for all Kindred staff. They are the spirit of Kindred and represent its connection to kinfolk. Their collective responsibility is to ensure joyful experiences via culture and cocktails while embodying Kindred DNA.

Servers play an integral part of creating a memorable experience for our kinfolk. Their main responsibility is to provide excellent customer service by taking orders, serving food and beverages, and ensuring guest satisfaction. The ideal candidate should have a friendly and outgoing personality, strong communication skills, and the ability to work effectively in a fast-paced environment. Previous experience in a restaurant or hospitality setting is preferred.

Roles & Responsibilities

Customer Service

• Greets and welcomes guests as they arrive with the standard Kindred greeting
• Provides friendly and positive guest experience
• Ensures all the phone calls are answered promptly within 3 rings
• Personally waters Guests during low volume hours, gets water to VIP tables, and/or makes sure Guests are aware of water stations and are hydrating during service
• Provides menu features or specials and personal recommendations if needed
• Serves beverages (alcoholic & non-alcoholic) & food to guests and Servers while exceeding Kindred Spirits standards.
• Ensures all drink orders arrive within 7 minutes of order.
• Ensure all snack orders arrive within 10 minutes
• Collects proper payment for all products served.
• Clears table/bar top within 3-5 minutes of Guest completion
• Ensure table/bartop is clean and reset within 5-10 minutes of Guests' exit
• Observes all legal guidelines and procedures for alcohol service according to ABLE.
• Daily checks for product quality.
• Alerts bartenders/Leads to any issues, compliments, or complaints for review and improvement

Special Events

• Can be eligible to work special events
• Assists with table/equipment set-up and breakdown
• Works assigned stations during event

Inventory Management
& Storage

• Enhances vendor relationships with positive interactions with delivery team(s)
• Submits requests for new products
• Counts and verifies current inventory including bar supplies, smallwares, complimentary items, and janitorial supplies.
• Alerts Bar Manager when inventory is under par
• Retains invoices for Bar Manager

Functional & Sanitary Guest Area

• Ensures all areas of the work site are Guest Ready
• Sweeps inside and outside the property
• Removes trash from lawn and walkways
• Cleans all windows and glass panes
• Ensure menus/table toppers are fully stocked and clean
• Dust TV screens and décor
• Sanitizes restrooms
• Stocks paper towels, toilet paper, and hand soap
• Wipes and sanitizes all tables, chairs, booths, stools, and high chairs

Functional and Sanitary Work area

• All dishes, pots, pans and utensils are cleaned and stored properly
• Freezer, refrigerator/cooler, and dishwasher temperatures are checked and recorded
• Sinks are cleaned and sanitized after use
• Work counters and surfaces are cleaned and sanitized
• Oven, microwave and stove areas are wiped down and sanitized
• Daily batch/prep checklists are prepared, posted prior to each shift, and completed
• Frozen products are thawed properly in accordance with food safety procedures

Culture Development

• Maintains high quality hygiene standards arriving to work odor-free, with clean hair, skin, nails and clothing
• Spends time researching featured cocktails, current inventory descriptions and upsells, and industry best practices.
• Knows the history of the East Side and the current initiatives of the NE Renaissance
• Coachable and eager to exceed the Kindred Spirits standard.
• Builds an appropriate rapport with customers to enhance their experience

Bartender Job Description

Job Summary:

Culture Curators (CC) is the general title for all Kindred staff. They are the spirit of Kindred and represent its connection to kinfolk. Their collective responsibility is to ensure joyful experiences via culture and cocktails while embodying Kindred DNA.

Bartenders are responsible for preparing and serving alcoholic and non-alcoholic beverages while providing exceptional customer service. The ideal candidate should have excellent communication skills, a strong knowledge of mixology, and the ability to work in a fast-paced environment.

Roles & Responsibilities

Customer Service

• Greets and welcomes guests as they arrive with the standard Kindred greeting
• Provides friendly and positive guest experience
• Ensures all the phone calls are answered promptly within 3 rings
• Personally waters Guests during low volume hours, gets water to VIP tables, and/or makes sure Guests are aware of water stations and are hydrating during service
• Provides menu features or specials and personal recommendations if needed
• Serves beverages (alcoholic & non-alcoholic) & food to guests and Servers while exceeding Kindred Spirits standards.
• Ensures consistent product and service by following recipes, memorizing pours and portions sizes, and using the appropriate measuring tools at all times.
• Ensures all drink orders arrive within 7 minutes of order.
• Ensure all snack orders arrive within 10 minutes
• Collects proper payment for all products served.
• Clears table/bar top within 3-5 minutes of Guest completion
• Ensure table/bartop is clean and reset within 5-10 minutes of Guests' exit
• Observes all legal guidelines and procedures for alcohol service according to ABLE.
• Daily checks for product quality.

Special Events

• Can be eligible to work special events
• Assists with table/equipment set-up and breakdown
• Works assigned stations during event

Inventory Management
& Storage

• Enhances vendor relationships with positive interactions with delivery team(s)
• Submits requests for new products
• Counts and verifies current inventory including bar supplies, smallwares, complimentary items, and janitorial supplies.
• Alerts Bar Manager when inventory is under par
• Retains invoices for Bar Manager

Functional & Sanitary Guest Area

• Ensures all areas of the work site are Guest Ready
• Sweeps inside and outside the property
• Removes trash from lawn and walkways
• Cleans all windows and glass panes
• Ensure menus/table toppers are fully stocked and clean
• Dust TV screens and décor
• Sanitizes restrooms
• Stocks paper towels, toilet paper, and hand soap
• Wipes and sanitizes all tables, chairs, booths, stools, and high chairs

Functional and Sanitary Work area

• All dishes, pots, pans and utensils are cleaned and stored properly
• Freezer, refrigerator/cooler, and dishwasher temperatures are checked and recorded
• Sinks are cleaned and sanitized after use
• Work counters and surfaces are cleaned and sanitized
• Oven, microwave and stove areas are wiped down and sanitized
• Daily batch/prep checklists are prepared, posted prior to each shift, and completed
• Frozen products are thawed properly in accordance with food safety procedures

Culture Development

• Maintains high quality hygiene standards arriving to work odor-free, with clean hair, skin, nails and clothing
• Spends time researching standard cocktails, current inventory descriptions, pour practices, and industry best practices.
• Knows the history of the East Side and the current initiatives of the NE Renaissance
• Coachable and eager to exceed the Kindred Spirits standard.
• Builds an appropriate rapport with customers to enhance their experience

Bar Lead Job Description

Job Summary:

Culture Curators (CC) is the general title for all Kindred staff. They are the spirit of Kindred and represent its connection to kinfolk. Their collective responsibility is to ensure joyful experiences via culture and cocktails while embodying Kindred DNA.

The Bar Lead plays a crucial role in supporting the Bar Manager and overseeing the day-to-day They assist in training and supervising the bar staff, ensuring efficient and exceptional service, and maintaining a positive and engaging atmosphere for our kinfolk. The Bar Lead will also assist with inventory management, order placement, and ensuring compliance with health and safety regulations. The ideal candidate should have strong leadership skills, a passion for providing excellent customer service, and a solid understanding of bar operations.

Roles & Responsibilities

Customer Service

• Greets and welcomes guests as they arrive with the standard Kindred greeting
• Provides friendly and positive guest experience
• Ensures all the phone calls are answered promptly within 3 rings
• Personally waters Guests during low volume hours, gets water to VIP tables, and/or makes sure Guests are aware of water stations and are hydrating during service
• Provides menu features or specials and personal recommendations if needed
• Serves beverages (alcoholic & non-alcoholic) & food to guests and Servers while exceeding Kindred Spirits standards.
• Ensures consistent product and service by following recipes, memorizing pours and portions sizes, and using the appropriate measuring tools at all times.
• Ensures all drink orders arrive within 7 minutes of order.
• Ensure all snack orders arrive within 10 minutes
• Collects proper payment for all products served.
• Clears table/bar top within 3-5 minutes of Guest completion
• Ensure table/bartop is clean and reset within 5-10 minutes of Guests' exit
• Observe all legal guidelines and procedures for alcohol service according to ABLE.
• Daily checks for product quality.

Special Events

• Works most special events and all high dollar days
• Assists with table/equipment set-up and breakdown
• Gives accurate instructions for long lines and longer entry times
• Aware of building capacity, Guest count, and adjusts seating arrangements to accommodate for ease and workflow

Inventory Management
& Storage

• Enhances vendor relationships with positive interactions with delivery team(s)
• Submits requests for new products
• Counts, verifies, and enters current inventory including bar supplies, smallwares, complimentary items, and janitorial supplies.
• Alerts Bar Manager when inventory is under par
• Retains invoices for Bar Manager
• Communicates any order adjustments (missing/damaged inventory and discounts)
• Maintains vendor satisfaction logs and updates each order cycle
• Trains new personnel on inventory procedures
• Creates and maintains a consistent place and storage procedure for each product
• Maintains clean and sanitary storage area

Functional & Sanitary Guest Area

• Ensures all areas of the work site are Guest Ready
• Sweeps inside and outside the property
• Removes trash from lawn and walkways
• Cleans all windows and glass panes
• Ensure menus/table toppers are fully stocked and clean
• Dust TV screens and décor
• Sanitizes restrooms
• Stocks paper towels, toilet paper, and hand soap
• Wipes and sanitizes all tables, chairs, booths, stools, and high chairs
• Alerts management of any damaged equipment or repairs needed

Functional and Sanitary Work area

• All dishes, pots, pans and utensils are cleaned and stored properly
• Freezer, refrigerator/cooler, and dishwasher temperatures are checked and recorded
• Sinks are cleaned and sanitized after use
• Work counters and surfaces are cleaned and sanitized
• Oven, microwave and stove areas are wiped down and sanitized
• Daily batch/prep checklists are prepared, posted prior to each shift, and completed
• Frozen products are thawed properly in accordance with food safety procedures
• Completes final walkthrough before service to ensure Site Readiness
• Alerts management of any damaged equipment or repairs needed

Staff Management

• Daily pre-shifts that communicate well defined sales goals, learning/enrichment objectives, and daily cleaning tasks
• Uniform and staff preparedness checks
• On the floor during service hours to ensure that the Kindred Spirits Experience and culture are curated
• Communicates with management and coaches staff to increase productivity
• Assigns and inspects side work
• Checks and collects end of day paperwork, tips, and cash tips declared
• Recruits experienced bartenders that exceed the criteria of the Kindred Spirits standard
• Trains new hires on recipes, proper pours, Kindred Spirits' Guest Experience, ABLE standards, and opening/closing duties
• Understands weekly sales goals and labor targets
• Adjusts labor to meet weekly labor budget
• Encourages the team to maximize hours on the clock
• Reports staff progress to management to track progress

Culture Development

• Spends time researching latest trends in wines and spirits with an emphasis on Black owned brands
• Coaches teammates on brand knowledge of the current inventory
• Sets the example of industry standards and coaches teammates on best practices
• Creates seasonal items to enhance the bar menu
• Uses personality to create a Guest following that increases sales

Bar Manager
Job Description

Job Summary:

Culture Curators (CC) is the general title for all Kindred staff. They are the spirit of Kindred and represent its connection to kinfolk. Their collective responsibility is to ensure joyful experiences via culture and cocktails while embodying Kindred DNA.

The Bar Manager is responsible for overseeing the overall operations of the bar area and ensuring exceptional customer service. You will manage the bar staff, inventory, and finances to maximize profitability. The ideal candidate should have strong leadership skills, extensive knowledge of bar operations, and a passion for providing outstanding hospitality.

Roles & Responsibilities

Daily Sales Reporting

• Spreadsheet Management (Must be Google/Microsoft proficient)
• POS proficient and able to pull and analyze reports in Arryved
• Daily (or scheduled) Deposits to banking institution

Scheduling and adjustments

• Understands Budget management, labor cost formulas, and the basic premise of labor management
• Schedules staff to meet budget goals and special events
• Reduces staff to meet the needs of the business and assumes any necessary roles as the highest paid employee to keep labor cost below budget
• Communciates scheduling, special events, and scheduling changes

Special events

• Menu and pricing for contracts
• Vendors and Purchasing requests for events
• Site checks and A/V set-up
• Table set-up/equipment arranged per contract - ready for service
• Excellent Hospitality During Event
• Managing site closing after event

Purchasing & Ordering

• Manages vendor relationship and communication
• Completes requests for new products
• Uses sales forecasting, current inventory, and knowledge of inventory management to ensure the correct amount of supplies are ordered each week
• Requests inventory Pars
• Maintains invoice records and files for weekly accounting
• Enters weekly invoices into dashboard
• Understands minimum orders in relation to inventory needs
• Communicates with vendors for delivery dates and times
• Creates an actionable and budget aware plan for stock substitutions
• Understands deviations in the cost of goods and reports to Operations Director weekly
• Communicates any order adjustments
• Maintains vendor satisfaction logs and updates each order cycle
• Creates and maintains a consistent schedule for deliveries that avoid high volume hours
• Trains personnel on inventory procedures
• Inspects and audits staff after delivery and product storage
• Daily checks for quality of product
• Check the stocking in the bar and ensure that employees are aware of the non-available items
• Requests and communicates credits for damaged inventory
• Maintains clean and sanitary storage area
• Makes sure inventory item is in POS for sale

Functional and Sanitary Site

• Ensures all areas of the work site are Guest Ready
  • Sweeps inside and outside the property
  • Ensures all glass screens, mirrors,doors and windows are crystal clear
  • Ensures menus updated, cleaned and on display
  • Ensures the restrooms are cleaned to standards and paper towels, toilet paper, hand soap, feminine products, are stocked
  • Ensures all tables, chair, booths, booster seats, high chairs are wiped and sanitized and arranged for optimal sales and service
  • Auxiliary service items are supplied and stocked
• Regular site audits and weekly maintenance reporting
• Present on-site for scheduled maintenance
  • Completes vendor satisfaction and files

Functional and Sanitary
Work Stations

• Ensures all dishes, glassware, and utensils are cleaned and stored properly
• Ensures all freezers, refrigerators and dishwasher temperatures are checked and recorded
• Ensures all sinks are cleaned, sanitized, and in working order
• Ensures all work counters and surfaces are cleaned and sanitized
• Ensure all electronic equipment is properly cleaned and stored
• Ensures daily prep checklists are prepared and posted prior to each shift
  • Responsible for the completion of daily checklist
• Ensures frozen products are thawed properly in accordance with food safety procedures
• Responsible for final walkthrough before service to ensure Guest Readiness
  • Alerts Operations Director to anything amiss at final checklist
  • Host/Hostess are available
  • Waiter/Waitress ready for service
  • Final walkthrough of the dining room and patio
  • POS checks
  • Audio and Visuals checks
• Regular site audits and weekly maintenance reporting
• Present on-site for scheduled maintenance
  • Completes vendor satisfaction and files

Manages Staff Daily Operations

• Completes and adjusts as needed weekly pre-shift templates with sales goals,
  • Staff enrichment, and daily duty expectations
• Ensures the staff meets/exceeds daily and weekly sales goals
• Checks for staff preparedness before shift
  • Clock-in Times
  • Uniforms
  • Sales item knowledge
  • Menu Knowledge
• On the floor during service hours to curate the Guests experience
  • Coaches staff to increase productivity
  • Ensures all staff adhere to to step of service
  • Monitor bartenders pours and practices
  • Assigns and inspects side work
  • Checks closing staff paperwork and end of day tips for accuracy against POS entries
• Excellent Customer Service
  • Greets and welcomes guests as they arrive
  • Provides friendly and positive guest service
  • Gives accurate instructions for long lines and longer entry times
  • Ensures all the phone calls are answered promptly within 3 rings
  • Ensure guests during low volume hours get water at the tables or is directed to water stations during high volume
  • Provides menu features or specials and personal recommendations if needed
  • Accommodates the guests and adjusts seating arrangements
  • Repeats orders to Guests and correctly enters into POS
  • Ensure all drink orders arrive within 7 minutes
  • Ensure all snack orders arrive within 10 minutes
  • Clears table/bar top within 3-5 minutes of Guest completion
  • Ensures table/bartop is clean and reset within 5-10 minutes of Guest exit
• Manages the steps of service to ensure the Guest has the BEST experience
  • Uses time on the floor to check in with Guests and ask meaningful questions to improve experience
• Manages daily operations to ensure labor hours get maximized productivity
  • Checks for correct time codes
  • Correct clock in/clock out times
  • Makes cuts due to volume
  • Ensures employees are working productively during paid hours
  • Audits sales every hour to make labor decisions
  • Avoids overtime without prior request

Culture Development
and Implementation

• Recruits, Hires, and Trains exceptional Kindred Curators
  • Exemplary knowledge and proven ability to work all positions
  • Capable of making presentations
  • Ability to speak in front of crowds
  • Deep understanding of Kindred history and culture
  • Ability to notice the Kindred core values in potential talent
• Weekly checks on all online platforms/presences for reviews
• Scheduled pulse checks with staff
• Three, six, nine month review for new staff and yearly reviews with existing staff
• Creates weekly staff appreciation opportunities and gives the Special Events Coordinator the support to create quarterly opportunities
• Celebrates staff birthdays and special life events
• Ensures that pre-shift happens DAILY